Will Southwest Be Held Accountable?
Why consumers can’t vote with their feet when it comes to flying.
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Episode Notes
Over the holidays, thousands of passengers were left stranded or delayed when Southwest Airline’s outdated re-booking software broke down. Who can be held accountable, and why don’t airlines invest more in their own infrastructure?
Guest: Heather Tal Murphy, business and technology reporter for Slate.
Host: Mary C. Curtis
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Podcast production by Evan Campbell
