What Next: TBD

Will Southwest Be Held Accountable?

Why consumers can’t vote with their feet when it comes to flying.


Episode Notes

Over the holidays, thousands of passengers were left stranded or delayed when Southwest Airline’s outdated re-booking software broke down. Who can be held accountable, and why don’t airlines invest more in their own infrastructure?

Guest: Heather Tal Murphy, business and technology reporter for Slate.

Host: Mary C. Curtis

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Podcast production by Evan Campbell


About the Show

Every Friday and Sunday, Slate’s popular daily news podcast What Next brings you TBD, a clear-eyed look into the future. From fake news to fake meat, algorithms to augmented reality, Lizzie O’Leary is your guide to the tech industry and the world it’s creating for us to live in.

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  • Mary C. Curtis is a columnist at Roll Call and host of its Equal Time podcast.