What Next: TBD

Why the Vaccine Websites Suck

The states’ struggles with digital delivery started long before 2020.


Episode Notes

Most people thought developing the vaccine in record time would be the hard part. That, or shipping millions of doses at subzero temperatures to every corner of the country. But nobody–or, almost nobody–guessed that the biggest barrier between U.S. citizens and vaccination would be … online scheduling.

What went wrong with the vaccine websites? And what will it take to get them right?


Raphael Lee, director of USDR’s Health Program

Hana Schank, director of Strategy for Public Interest Technology at New America

Jessica Allen


About the Show

Every Friday and Sunday, Slate’s popular daily news podcast What Next brings you TBD, a clear-eyed look into the future. From fake news to fake meat, algorithms to augmented reality, Lizzie O’Leary is your guide to the tech industry and the world it’s creating for us to live in.

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  • Lizzie O’Leary is the host of What Next: TBD, Slate’s show about technology, power, and the future. Previously, she created and hosted Marketplace Weekend. She has reported for CNN, Bloomberg News, and the New York Times Magazine, among others. She is also a contributing writer at the Atlantic.