How To!

How To Stop a Fight Before It Starts

Lessons in defusing conflict from a city bus driver and a crisis intervention trainer, Part 1.


Episode Notes

Things are a little more tense than usual these days. Stress and anxiety levels are up and so are fights in public. We’ve all heard stories of bad behavior in restaurants, airports, hospitals, school board meetings, etc. So on this episode of How To!, the first in a two-part series, we bring on Dan Christensen, a bus driver in Portland, Oregon, and Matt Smith, a crisis intervention trainer and the co-founder of Aegis Training Solutions. They both have years of experience defusing ugly confrontations and a bevy of surprising tips to keep yourself safe while calming down those around you.

If you liked this episode, check out: “After a Year of Survival, How to Start Living Again.”

Do you have a question with no easy answers? Send us a note at or leave us a voicemail at 646-495-4001 and we might have you on the show. Subscribe for free on Apple, Spotify or wherever you listen.

Podcast production by Derek John and Rosemary Belson.


About the Show

What if Dear Abby were an investigative reporter? Each week, Amanda Ripley (bestselling author of High Conflict: Why We Get Trapped and How We Get Out) takes on listeners’ toughest problems and, with the help of experts, finds the answers to questions you’ve always wanted to ask but couldn’t. Until now.

Do you have a problem that needs solving? Have you found the advice on our podcast helpful? Send us a note at or leave us a voicemail at 646-495-4001 and we might play it on the air.

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