How To!

How To Keep Cool in a Crisis

Tips from a bus driver and a crisis intervention trainer, part 2.


Episode Notes

Last week we learned how to stop a public fight before it starts. But despite our best intentions, ugly confrontations still happen—sometimes with tragic consequences. On this episode of How To!, the second in a two part-series, Dan Christensen, a bus driver in Portland, Oregon, and Matt Smith, a crisis intervention trainer and the co-founder of Aegis Training Solutions, are back to teach you what to do when a fight is already underway. Dan talks about his experience with the 2017 Portland train attack that left two people dead. How do you stay safe? What is your responsibility to those around you? In short, how can you be a better bystander?

If you liked this episode, check out: “How To Have a Fight That Actually Helps Your Relationship.”

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Podcast production by Derek John and Rosemary Belson.


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What if Dear Abby were an investigative reporter? Each week, Amanda Ripley and Carvell Wallace take on listeners’ toughest problems and, with the help of experts, find the answers to questions you’ve always wanted to ask but couldn’t. Until now.

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