They are widows and married millionaires and Yalies. They are Christian nonsmokers and truckers and Republicans. And they all want to date you. Well, maybe not you. But someone you could pretend to be, with a little imagination and a working laptop.
Everybody is blond and skinny in cyberspace. And that can be a problem. Consider the number of marriages ending because one of the parties just met their one true love on Yahoo Personals. As one divorce lawyer recently told Lawyers USA: “A client will come in—man or woman—and say there’s someone across the country I want to marry. When I ask them, ‘Have you met at all?’ the answer is, ‘No, I just know this is my soul mate.’ “
Some legislators and lawyers are clamoring for something to be done about the great abundance of fraud and heartbreak in the world of cyberlove. But really, how would that differ from trying to regulate what happens on the Love Boat?
The biggest problem with Internet dating is the snake oil. There is, for starters, the guy in Atlantic City who just pleaded guilty to 10 counts of wire fraud for scamming women around the country with fake Internet profiles. He’d tell women he met online that he needed money to move to their area, then spend it at the roulette table. There’s the Arizona man who shelled out $2,000 for plane tickets to fly in a Russian beauty who had written to him, breathlessly, “Every time, when I reading your letter, my mood become well and my heart is knocking so strong!” She never showed. Or the guy in Australia who defrauded a bunch of elderly people of their money to transport his Internet “girlfriend,” a “North American model,” to Australia. She never showed, either. He’s in jail. G’day, mate!
Lawsuits against Internet dating sites for false statements made by other customers have mostly gone nowhere, in part because Congress more or less immunized such Web sites from suit with the Communications Decency Act of 1996, which says the providers can’t be held liable for the lies of third parties. That makes some sense. Why shoot the messenger? But a new crop of suits are being pressed by disgruntled customers angry not about false claims by third parties, but about false third parties allegedly created by the companies themselves.
Match.com is defending a lawsuit over “date bait”—creating fake flirty e-mails to keep paying customers from canceling their accounts, as well as allegedly sending actual employees on dates to pose as members. And Yahoo Personals is defending a class-action suit for allegedly creating phony profiles to “generate interest, public trust and give the site a much more attractive and functional appearance.” Both companies deny any wrongdoing.
Still, even in the wake of all the alleged fraud and abuse, efforts to regulate Web dating have been limited. In addition to the CDA, Congress last year enacted the Mail-Order Bride Business Act, which attempted to regulate the 200-plus mail-order bride services operating in this country. The purpose of the act is to protect foreign women from being stalked, abused, or held in the United States against their wishes. The law is already being challenged by angry wife-shoppers who feel that they should not be forced to disclose personal details (including past marriages, children, or alcohol-related offenses).
Beyond these federal efforts, a handful of states have also attempted to clamp down on fraud in Internet dating: New York has passed a consumer protection statute to regulate Internet dating sites. Proposals either being weighed or already passed in Texas, Virginia, Michigan, California, and Florida would mostly force online dating sites to tell their clients whether they perform criminal background checks on their members. These laws wouldn’t actually require criminal background checks; they would just shame providers who don’t perform them.
So, why, in a field so fraught with possibilities for crime and fraud and theft, has the Internet dating industry met with so little regulation? Partly because it works. According to a survey by the Pew Internet & American Life Project, a nonprofit research organization, 17 percent of online personals users said their efforts resulted in a long-term relationship or marriage. And 15 percent of American adults now say they know someone who has been in a long-term relationship or married someone they met online. Serious criminal complaints, on the other hand, are fairly rare.
Moreover, when it comes to Internet dating, there is a real possibility that the medium is actually by and large safer than singles’ bars. Not only are the parties communicating in words, as opposed to pouts and leers, but, as a wonderful divorce attorney I know suggests, dating on the Web has caused the pendulum to swing back toward old-fashioned courting. According to James Fox Miller: “Couples who meet on the Internet are getting to know each other, bond emotionally, before taking off their clothes and hopping in the sack.”
As with all things Internet, the policy tension here comes down to a clash of privacy interests. People really like dating in cyberspace in part because they can do it in the privacy of their homes. In return, they will forgo some privacy when they post photos of their lower-back tattoos on MySpace.com. Most subscribers to online dating services are interested in these companies precisely because they afford tremendous privacy. Heavy regulation would mean that the blurry lines between reality, fantasy, and wishful thinking would be patrolled and enforced by cyberlove cops.
Most online dating services agree that there isn’t really a problem anyhow; that most of their consumers are savvy enough to understand the rules, which aren’t really all that different from the rules you’d have used at Studio 54 in 1975: Don’t give out your last name or phone number, and assume that anyone who mentions their trust fund or a diamond mine is a liar. All of which hasn’t precluded these companies from including, in their contracts, disclaimers making their clients aware that they are responsible for absolutely nothing that goes wrong, from fraud, to crime, to ugly flowers at the wedding.
When Congress enacted the CDA, it expressly stated that it sought “to promote the continued development of the Internet and other interactive computer services and other interactive media [and] to preserve the vibrant and competitive free market that presently exists for the Internet and other interactive computer services, unfettered by Federal or State regulation.” Congress could have written the same language and substituted “love” for “the Internet.” Ultimately, both seem to flourish in the dark, nourished by half-mad illusion, and free from too much oversight.
The reason we aren’t really regulating Internet dating sites, then, seems to be that the courts and Congress, the sites and their clients, pretty much all agree that love, like the Web, is inherently a mess of half-truth anyhow. It’s probably just an accident that we in America are rewriting the laws of electronic love at the same moment that we are re-imagining the rules of modern war. But in both cases, it seems we are largely willing to stick to the ancient principle that, in either case, all is still fair.
A version of this article also appears in the Outlook section of the Sunday Washington Post.