Why Is the Genius Bar the Way It Is?
Have the Menu Options Really Changed? A Slate Investigation.
TSA Pre-Check Lets Everyone Enjoy White Privilege, if Just for a Moment
Should a Tattoo Artist Tell You the Tattoo You’re Asking for Is a Terrible Idea?
Hello, Men! Welcome to Your Mandatory Year of Customer Service!
For Amazon Sellers, the Scam Artist Is Always Right
Annotating the Greatest Customer Service Voicemail of All Time
Is There Any Way to Whine About Customer Service on Twitter Without Looking Like Ann Coulter?
The Delicate Art of the Amusement Park Caricature
How Do You Create Attentive, Responsible Teens? Give ’Em Jobs!
Overcoming My Fear of Returns, With the Help of E-Commerce
It’s Not a Problem When Cashiers Say “No Problem” to You
When Robots Make Us Angry, Humans Pay the Price
I Was a Grocery Store Cashier. He Was the Quiet Old Man Who Always Chose My Lane.
Do Companies Make Clerks Say “May I Help the Following Guest?”
We Asked Call Center Employees About the Worst Things Customers Ever Said to Them
How “Press One for English” Became an Anti-Immigrant Meme
We Appreciate Your Patience. Welcome to Always Right, Slate’s Customer Service Blog.